100% Refund & Exchange Policy
At Zee Studio, we stand behind the quality of our products. We offer a 100% refund and exchange policy with no questions asked. Your satisfaction is our priority.
Refund Eligibility
You are eligible for a refund if:
- The item is damaged or defective upon arrival
- The item does not match the product description or pictures
- You have changed your mind about the purchase (within the return window)
- The item is not as expected in terms of quality or fit
Return Window
You have 14 days from the date of delivery to initiate a return or exchange. Items returned after this period will not be eligible for refunds or exchanges.
How to Initiate a Return
- Contact us at [email protected] or +92 315 7601264 with your order number
- Provide photos of the item (if damaged) or briefly explain the reason for return
- We will provide you with a return shipping label and address
- Pack the item securely and ship it back to us
- Once received and inspected, we will process your refund or exchange
Return Conditions
To be eligible for a refund or exchange, the item must be:
- Unused and in original condition (for change of mind returns)
- In its original packaging (where applicable)
- Include all tags and labels intact
- Not show signs of wear or washing
Defective or Damaged Items
If you receive a defective or damaged item, we will provide a prepaid return label. No return conditions apply—simply return the item with photos of the damage, and we will immediately process your refund or send a replacement free of charge.
Refund Processing
Refund Timeline: Once your returned item is received and inspected, refunds are processed within 5–7 business days.
Refund Method: Refunds are issued to the original payment method. Please allow 5–10 additional business days for the amount to appear in your account, depending on your bank.
Exchanges
If you would like to exchange an item for a different size, color, or product, we will arrange new shipment once we receive your returned item. Exchange shipping is free.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items purchased from third-party resellers or marketplaces
- Items that show clear signs of wear, washing, or use
- Items without original tags or in significantly altered condition
- Items returned after 14 days from delivery
Contact Us
For refund or exchange inquiries, please reach out to us at:
- Email: [email protected]
- Phone: +92 315 7601264