Frequently Asked Questions
Find answers to common questions about our products and services.
What is your return policy?
We offer a 100% satisfaction guarantee with a 14-day return window from the date of purchase. Items must be unworn, unwashed, and in original condition with tags attached. Simply contact our support team to initiate a return.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping is available at checkout for 2-3 business day delivery. Orders are processed within 24 hours of placement.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary from 10-21 business days depending on your location. Customs and duties may apply for international orders.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime by visiting our Track Your Order page using your order ID.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), digital wallets, and bank transfers. All transactions are secure and encrypted.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, the order moves to processing. Contact support immediately if you need to make changes.
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers. We guarantee the authenticity of every item we sell.
Do you offer gift wrapping?
Gift wrapping is available for an additional charge at checkout. We also include complimentary thank you cards with every gift order.
How do I contact customer support?
You can reach our support team via email at [email protected], phone at +92 315 7601264, or through our Contact Us page. We respond within 24 hours.
Can I exchange items instead of returning?
Absolutely! Exchanges are available for size or color changes within 14 days of purchase. Simply contact support and we'll arrange the exchange at no additional cost.
Can't find the answer you're looking for?
Contact our support team at [email protected] or +92 315 7601264